GENERAL SALES POLICIES AND CONDITIONS

EXCHANGES

1) In case you want to change the product received by another variant of the model, either color or size, you must report the correct description of the merchandise you wish to change, to [email protected] within the first 15 calendar days from when you received your package.

When making your report it is necessary to indicate the product that you will send back, as well as the new article of for which it will be changed (Model, color and size).

2) The company will send you an approval order.

3) Via e-mail you will receive a pre-paid shipping label and you will have to send the product you want echanged via courier to the company and MANUFACTURERA MURO SA DE CV will be responsible for sending you the product requested.

4) The shipment of your new product may take between 5 to 7 business days. In this case, the company will absorb the expenses generated by this shipment only a single time. Starting from a second exchange request, the shipping costs would be on your own.

If you have not received the merchandise, you can send us an e-mail to [email protected], or call: +52 477 194 7104


RETURNS


MANUFACTURERA MURO SA DE CV is committed to offering all its customers unique and high quality items, and based on this premise, you can return any item purchased on the Internet portal https://www.riograndeboots.com.mx for the following causes:

1) If the article has manufacturing defects. (Deformed zippers, clasps, rivets, studs, or any detail of trim that has come off, damaged lining or leather, or problems with sole/heel).

2) If there is a mistake in the delievered article.

3) The product purchased does not fit you in size or you want to exchange it for another model or color.

4) Under no circumstances can changes or refunds be made if the article presents signs of damage or use.

To complete a refund, you must follow the following steps:

1) In the case of merchandise with defects or by mistakes, returns are accepted only in the first 15 calendar days from the delivery of the product.

2) In the reception of erroneous or damaged merchandise, an exchange will be applied only if it was reported during the first 15 calendar days after its delivery to the following telephones: Customer Service Numbers +52 477 194 7104, through your user account in the online store or email [email protected], attaching a description and photograph that shows the type of manufacturing damage. * It's very important to send a photograph indicating the manufacturing defect.

3) We will review your request and when validated as appropriate, we will send a confirmation number of the return of the product to your mail, as well as a shipping label.

4) To proceed with the change, you must send the specified product through the courier, at no cost, to the address specified in the shipping label.

5) As soon as we receive the package, we will communicate immediately via email to notify the delivery of the new product.

6) Returns or exchanges of products do not generate any cost for you, as long as the report is prepared in a period of less than 15 calendar days.


REFUNDS


If the product presents manufacturing damage or an error in the shipment, the refund will be effective, you can request a refund with the fulfillment of the following conditions:

1) In the case of defective merchandise, refunds are accepted only in the first 15 calendar days from the delivery of the product.

2) In the reception of erroneous or damaged merchandise, an exchange will be applied only if it was reported during the first 15 calendar days after its delivery to the following telephones: Customer Service Numbers +52 477 194 7104, through your user account in the online store or email [email protected], attaching a description and photograph that shows the type of manufacturing damage. * It's very important to send a photograph indicating the manufacturing defect.

3) In case of reimbursement, you will receive via e-mail and a shipping label by MANUFACTURERA MURO SA DE CV, return the article for reimbursement at the parcel offices. In addition to sending the product purchased in excellent condition, unused and in its original packaging through the parcel, within the first 15 calendar days, at no cost. After this date, it will not be possible to apply this policy.

4) As soon as we receive the package, we will communicate immediately via email to notify the delivery of the new product.

5) Within a period of 5 to 7 days, MANUFACTURERA MURO SA DE CV will reimburse you the total value paid for the product by means of a deposit by check or transfer to the account you indicate.

PRICES AND PAYMENT METHODS.

The prices of the products offered on our site already include taxes and are expressed in Mexican Pesos.

We reserve the right to modify the sale prices offered on the site at any time and without prior notice; Your Purchase Order will maintain the price of each product at the time you generated and confirmed your purchase.

You can make the payment of your purchases by selecting any of the following 3 types of payment: Payments by PayPal, Transfer or Bank Deposit.

For payments with bank transfer, the system gives a maximum of 2 working days for you to make your deposit or transfer of the amount agreed to pay, otherwise, your order will be canceled and the product will be put on sale again.

As a security measure for you, in credit or debit card payments and in purchases of 3 or more items, you may be requested to send an official identification (IFE or Passport) on both sides and the credit / debit card. that you used for the purchase, this one also on both sides (you can cover the 8 numbers in the middle and the security code). In case you do not want to send the card with which you purchased, you can send your confirmation number of the transaction provided by your bank, or the scan or photograph of the cover of the last valid account statement of the card with which you made the purchase.

In case you request the return of your money, we ask you to confirm your information to make the refund to the original account from which you issued your payment.

CANCELLATION OF PURCHASE ORDER

When generating your order, your cart may be open for a maximum period of 4 hours, during which time you must change the status of your order to payed, otherwise your order will be canceled automatically and you will have to generate again your purchase order.

Formas de Envío

Free home shipping 

IMPORTANT INFORMATION

Currently it's only possible to deliver orders to the entire Mexican Republic.

The shipping and billing address must be identical and exactly match your name, address and zip code, as it appears on your credit card, in order to process your order. This information is used as part of the validation process for your credit card payment.

Rio Grande reserves the right to cancel orders and even the User's account when any attempt to alter the native operation of the site and purchase process is detected in order to modify product pricing rules, add non-participating coupons or grant benefits that the Company has not authorized in its general policies.

Vouchers

The cupons from an order cancellation will only be valid to the total or partial purchase order, and can be viewed on the Site https://www.riograndeboots.com.mx in the "My Account" section; "My Vouchers", having a validity of 90 calendar days after being issued. You can never proceed for an amount greater than the amount paid and can only be valid in online store .